FAQ

WHERE DO YOU SHIP YOUR PASTRIES?

Currently, we ship the pastries on this website to the 48 contiguous U.S. states. We are not able to ship to HI, AK, APO or FPO designations, or internationally at this time. For special exceptions, please email us at customerservice@dominiqueanselonline.com and we'll try our best to help you on a case by case basis.

I LIVE IN NEW YORK CITY. CAN I PICK UP YOUR PASTRIES INSTEAD OF HAVING THEM SHIPPED? 

If you live in NYC, you are welcome to visit Dominique Ansel Bakery in Soho to purchase and enjoy our pastries in person. You can also head to our NYC Website (DominiqueAnselNY.com) to place online pre-orders for pick-ups in-store (with 48 hrs notice).  Alternatively, we also offer a select assortment of our menu for local NYC delivery via Caviar (check the Caviar app/website to see if you’re within the delivery radius). Please note that this website (DominiqueAnselOnline.com) is for SHIPPING ONLINE; purchases on this website cannot be picked up at our Soho NYC shop.

HOW DO YOU SHIP MY ORDER?

We bake all of our fresh pastries daily and will ship out your order via UPS, via the UPS method you select at check-out (Next Day, 2-Day, or Home/Ground service) often times right after it is baked. 

DO YOU SHIP INTERNATIONALLY?

As our fresh pastries are all highly perishable, we currently ship within the 48 contiguous U.S. states only and cannot ship them internationally. 

HOW DOES THE CALENDAR SELECTION WORK?

When you check out from your cart, you will be asked to select an estimated delivery date on the calendar. We will make best efforts to have your products arrive on this date (or possibly earlier if it an Overnight item). Unfortunately, we cannot guarantee exact arrival dates as it is based on UPS. As your date is selected for a day in the future (at least 7 days ahead), our team will bake your fresh pastries the morning it is packaged to be shipped. Therefore, if you select to ship Overnight, even though your estimated delivery date is in the future, your fresh pastry item is made on the day of shipping and not before. 

WHEN WILL MY PASTRIES SHIP?

We bake all of our pastries to order for shipping to ensure quality and freshness. When you check out, you can select the Estimated Delivery Date on a calendar. We will make our best efforts to send it out to you as close to that date as possible to ensure maximum freshness (but please note that your order may not arrive on the exact date and could arrive one day early/late depending on shipping method selected). Once we receive and process your online order, we will prepare your pastries and package and ship them out according to the UPS method you selected at check-out and the Estimated Delivery Date selected. Our shipment/delivery schedule is as follows: 

 2 Day Air (delivers weekdays only)

Standard Overnight (delivers weekdays only)

**Please note: We only ship out orders Mondays-Thursdays to ensure safe and timely delivery to you. We do not ship out orders on Fridays, Saturdays, or Sundays, due to some local UPS locations being closed on weekends and/or not delivering on weekends.** 

HOW DO YOU GUARANTEE A SPECIFIC DELIVERY DATE? 

Unfortunately, we cannot guarantee a specific delivery date. We will aim to ship it as close to your Estimated Delivery Date as possible. We will coordinate the production schedule so that it matches the Estimated Delivery Date selected and bake your pastries fresh for you on the date we ship. If you order arrives after 6pm ET, it will not be processed until the next day. 

HOW DO I KNOW MY ORDER WENT THROUGH? AND HOW DO I KNOW WHEN IT WILL SHIP?
We will send you an email confirmation once your online order is placed. We will make our best efforts to ship the items as close to your Estimated Delivery Date as possible. This is the date you select on the calendar during checkout. Once your order has been shipped, you will receive a notification email with the tracking information. Please keep an eye out for your package to be delivered, as the perishable pastries inside are best consumed immediately. Orders can be delivered one day early/late depending on UPS's schedule.

HOW DO I ORDER A GIFT TO BE DELIVERED TO A FRIEND OR RELATIVE?

Place your order on this shipping website and list your friend/relative’s name as the recipient address. 

HOW DO I KNOW WHERE THE PACKAGE WILL BE DELIVERED/LEFT?

UPS drivers will leave the package at the recipient’s door, or other secure location that the driver believes is safe to do so. Signatures are not required for delivery. 

Please keep an eye out for the package once you receive the tracking email, to ensure you’re home and the package is not left out for too long given the perishable nature of the pastries inside. 

If you ordered a gift for a friend or relative, we highly recommend you inform the recipient in advance so they can keep a lookout for the delivery and enjoy the fresh pastries as soon as possible.

MY PACKAGE WAS NOT DELIVERED. WHAT SHOULD I DO?

We recommend checking the UPS tracking information provided in the email sent when the package shipped out, as any updates or delays will be listed there first. If UPS says the package was delivered, then it was delivered. We are not responsible for lost packages by doormen, building receiving areas, concierge desks, or other potential misplacement of delivered packages. We cannot be responsible  for theft of damage to packages left outdoors resulting in a delivery where no one is able to receive the package.

MY PACKAGE APPEARS TO HAVE BEEN RETURNED TO YOU. WHAT SHOULD I DO?

Packages may be delivered back to us if the customer provided an incorrect address at checkout. If this is the case, we cannot send a new package or issue a refund or exchange due to the customer’s error. Unfortunately, you must place a new order. 

Please note: refunds and replacements may not be given for shipping delays caused by inclement weather, package refusal, and/or an incomplete or incorrect delivery address. 

DO YOU OFFER PERSONALIZED GIFT MESSAGES OR GIFT WRAPPING?

We currently do not offer gift messages or gift wrapping at this time. 

DO YOU OFFER RETURNS?

As all of our pastries are perishable food items, all sales are final and non-refundable or exchangeable. 

HOW DO I GUARANTEE THE FOOD WILL ARRIVE IN PERFECT CONDITION?

We take great care in packaging all of our pastries safely and securely for shipping. Once the items leave our shop, however, we are not responsible for damages incurred as a result of delivery mishandling (this includes mishandling by the delivery driver, delays or damages caused by inclement weather, stolen packages, and/or package refusal).

HOW LONG DO YOUR PASTRIES STAY FRESH?

We bake our fresh pastry items daily for you without any preservatives, so we recommend that you enjoy them immediately. Storage details are listed on the product page of each item available. Some items, such as the dried goods or cereal, do have longer shelf lives and are great for gifting.

HOW DO I STORE YOUR PASTRIES?

Please refer to the individual product pages on our website for storage instructions.

DO YOUR PASTRIES CONTAIN NUTS AND/OR GLUTEN?

Please refer to the individual product pages for the ingredients and product descriptions. While some of our items are nut-free and/or gluten-free, please note that all of our products are produced in a facility where nuts and gluten are present. People with severe nut or gluten allergies should be aware that cross-contamination may occur.